PURCHASE

HOW TO PURCHASE?





HOW TO PAY?


1. Simply pay online with your Credit Card or PayPal.

  • No addition charges with credit card / PayPal
  • Visa / Master / Amex are accepted!
2. Or you can pay offline
  • You can also choose to do bank transfer via HSBC / HSB / SCB
  • PayMe to +852 61064224 is also acceptable
P.S. Don't worry, your payment is absolutely secured!




HOW CAN I GET MY COFFEE GEARS?


We offer door-to-door delivery for both business and residentail address. You can collect your gear by just staying at where you are. Pick-up at SF-store / convenience stores is also available at your convenience! After you have chosen your coffee gears at CoHee, you would have to choose one of the below delivery options during checkout: 1. SF-Express stores 2. SF-Express to business address 3. SF-Express to residential address You can input the address directly you wish to deliver to. For SF-Express stores, you may refer to its official website: http://www.sf-express.com/HK/tc/other_services/sf_station/sf_station_network/ ** Pick-up from our store is now available! Please call / text to confirm the time of pick-up beforehand. Our store, CoHee Studio, is located at G/F, 152 Kam Tin Shi, Kam Tin, N.T., Hong Kong.





SHIPPING

WHAT IS THE SHIPPING FEE?


Free delivery is available! General items

  1. Free shipping to SF Express stores or business address for purchase above HKD400
  2. HKD 30 shipping fee for delivery to SF Express stores/ lockers, business address or residential address for purchase below HKD400
  3. No extra charge for remote areas.
Or you may choose pick-up at our store! No shipping fee is incurred. And you can enjoy nice coffee and food at our store!




HOW LONG IS DELIVERY?


Normally delivery will take 2 - 14 days. ** During pandemic of COVID-19, it may take extra time for logistics due to unstable international logistic chain. Thanks for your understanding! ** Our products are regularly replenished, mostly weekly and we would send out as soon as possible to get the order delivered to your hand. For coffee beans / drip bags, since beans are freshly roasted upon receiving orders, please be more patient that it will take one week extra. We will send through SF-Express which would deliver to designated SF stores / business address / SF designated convenience stores on the next day or residential address within 2 days. Pick-up at our store is also available upon the order is ready. If you wanna get something urgently, contact us! We will make it possible!





ABOUT COHEE

WHERE IS COHEE?


CoHee is a Hong Kong based online store for specialty coffee bean and coffee equipment, which provides a wide range of single origin coffee beans and professional coffee accessories to local coffee lovers. Overseas delivery is possible! Contact us and we can make it possible! Our CoHee Studio (Hong Kong) is located at:
G/F, 152 Kam Tin Shi Street, Yuen Long (next to Mung Yeung Public School)




WHERE CAN I VISIT COHEE?


CoHee Studio was established since June 2018. Currently it opens during weekend only. The opening hours would be announced every Friday night. Our sister, CoHee Cafe & Bar, located in Omori, Tokyo in Japan, was established in March 2018.





ABOUT OUR ROASTERY

HOW LONG WOULD THE BEANS BEEN ROASTED WHEN I RECEIVE THEM?


Normally we roast upon receiving your order! But if coincidently we have fresh beans in stock, we guarantee the beans are roasted within 7 days from the day we dispatch. So we guarantee beans are fresh and nice!

For drip bag, it takes some time for the beans to breath before being grinded. So the order delivery will take a little bit longer time than whole beans.




CAN I MAKE SPECIAL REQUEST ON THE BEAN ROASTING?


Definitely! Coz we roast upon receiving orders, you could let us know what roast level of beans you would like to get. Or you could just tell us the purpose of bean, e.g. for espresso or drip coffee, and your preference, we could tailor make the best for you!

If you don't have a grinder, or would like the beans to be grinded, we also could help on this~!





WORKSHOP

WHERE DO THE WORKSHOPS TAKE PLACE?


All workshops will be conduct at CoHee Studio! A cozy environment would definitely give you the most comfortable atmosphere to enjoy the workshops! More photos can be viewed here:
https://www.coheehk.com/workshop




WHEN ARE THE WORKSHOPS?


We hold workshops regularly every weekend and Monday! You may also reserve workshops during weekdays with your group of people! Feel free to contact us for the available and schedule. We are flexible on this!




HOW MANY PEOPLE FOR A WORKSHOP?


We aim at small class while more interaction could happen between participants! So we decide to have two to six participants per class. ** Due to the latest regulations for pandemic COVID-19, our class size is temperorily reduced to 2-4 persons until further notice **




HOW LONG DOES A WORKSHOP TAKE?


Workshops "Coffee Brewing & Tasting", "Hand-drip brewing" & "Espresso & Latte Art" take 1.5 hours. Not too long but long enough for your to enjoy brewing & tasting coffee, as well as acquiring skills in making a nice cup! "Coffee Cupping Workshop" & "Home Roasting Workshop" will take 2 hours.





BEAN SUBSCRIPTION

HOW DOES IT WORK?


  • When you subscribe us, it means you will receive nice and fresh beans every month! You can opt type of beans you like, including espresso beans, single origin beans for pour over or coffee drip bags.
  • You will receive a confirmation email once your purchase our subscription plan.
    ** A link of google form is embeded in the confirmation email. You will need to fill the address where your coffee will go to.
  • That is it! You will get awesome coffee right at your place!




WHEN WILL I RECEIVE MY COFFEE PAKCS?


We usually ship out your package within first 7 days of the month. And it will take 1-2 days to arrive.




HOW IS THE COFFEE PACK DELIVERED?


We deliver your coffee via SF Express service, which means you can choose any address you want the coffee to be deliered to, including SF lockers / SF stores / office / home.




WHEN IS THE CUT-OFF DATE FOR PLAN PURCHASE?


The cut-off time will be end of the month, i.e. mid-night 23:59 of last day of a month. For example, if you subscribe us on 3rd June, you will receive your first coffee pack around the first week of July.





FREQUENTLY ASKED QUESTIONS

SELF-HELP DESK OR CONTACT US